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CX 
success stories

From Net Promoter Scores double the industry average to 94% first contact resolution, see how our six principles for excellent CX helped finserv clients outpace their goals.

GET THE PRINCIPLES

Trust in finserv providers 
is falling.

Strong relationships can help you avoid losing customers to competitors waiting in the app store. We suggest an agile customer experience (CX) strategy to increase trust and loyalty.

SEE HOW CX BUILDS TRUST
About 33% of U.S. customers have high trust in their financial services provider.*

Want to see what a custom CX strategy can do for you?

SEE HOW

Discover the Ubiquity
CX difference

Learn what CX outsourcing from Ubiquity can do for you.

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Oxygen: Breathing life
into financial services

See the impact that Ubiquity had on Oxygen’s efforts to build a next-generation challenger bank. 

Read case study

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BankMobile: Teaching students
to become customers for life

Find out how BankMobile saved more than $20 million by choosing Ubiquity.

Read case study

Return on
outsourcing

Discover how financial challenger brands can get more out of CX business process outsourcing (BPO).

READ WHITEPAPER

Get a custom-tailored CX strategy.

Please share your info below to get started. A Ubiquity CX specialist will reach out to help you start putting a plan into place.

"Ubiquity’s expertise helped ensure that we launched with full confidence, not only in our mission-driven products and services but in the overall support infrastructure we built." – Hussein Ahmed, Founder and Chief Product Officer, Oxygen

 

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* Source: https://www.forrester.com/blogs/financial-services-firms-need-to-learn-how-to-earn-customers-trust/