Neobanks and digital bank challengers can come through the pandemic stronger if they double down on what they do best—deliver great customer experiences.

Ubiquity President of Banking Operations Corey Besaw recently spoke at the Prepaid International Forum's Innovation Day 2020 on reimagining the customer experience. In his presentation, you'll see:

  • data on digital bank market share gains in the U.S., U.K. and Europe
  • the rise of remote work and best practices to ensure remote customer support remains secure and employees remain engaged
  • plus, a case study demonstrating the power of artificial intelligence to drive better agent performance