High Turnover, Low Satisfaction

Employee Engagement Matters

Turnover for contact centers is typically double the average for other U.S. industries. In some geographies and verticals, it can be as high as 100%, putting productivity, performance and customer satisfaction at risk.

In this whitepaper, you'll discover:

  • What drives high turnover
  • Strategies to combat it, and
  • How to find a partner who's getting it right